What our clients say...
We’ve had the pleasure of helping some amazing clients with a wide range of hearing issues. Here are some of their kind words on the service we provide.
"My 93 year old mother suffers from dementia, severe sight and hearing loss and lives in a residential care home. During the lockdown we were initially unable to access help with her hearing appliance which had broken. Fortunately we were put in contact with Hummingbird who were very helpful. Sam, the audiologist came out to my mother's care home on several occasions to assess then fit new appliances and train the care staff in the (minimal) maintenance. He talked about the options with me and tried to find the most cost effective way forward for mum. There was no hard sell!
"Samuel the audiologist at Hummingbird is very welcoming, friendly and professional and although I was attending with what I thought was and ear wax problem, Samuel briefed me on what he was going to do i.e.a full ear examination and test, only clearing ear wax if required. On examination Samuel immediately identified ear infection in both my ears, which is what was causing my hearing problems. Without hesitation Samuel drafted a letter for my GP in Chester so I could attend to get prescriptive treatment asap.
"Having ignored the realities of ageing for some time and responding to my wife's request for some positive action, I made contact with Hummingbird Hearingcare. This has proved to be a wise step to take. From the initial contact and throughout the assessment process, matters have been dealt with totally professionally combined with a very personable approach. This conduct has continued well beyond the time of receiving hearing aids and due to their involvement in helping with unrelated medical conditions, I can fully endorse the after-care commitment of their service.
“Sam’s approach to my mum was caring and professional. At 88 she is a little confused at times but he explained the hearing test and was so patient; he put her at ease throughout. A perfect service which I would highly recommend.”
“I have nothing but praise for the team at Hummingbird. These were to be my first hearing aids and I was more than a little apprehensive of taking the step. However, Sam and his team were able to use their vast experiences to clearly explain my type of hearing loss, specifically relate to the effects this loss was having on lifestyle both now and in the future, and recommend the best devices for me. I would thoroughly recommend Hummingbird for their experience, level of personal service and after sales support.
Hummingbird Hearingcare recently tested my hearing and confirmed my suspicions that I was in need of hearing aids. The test was very easy and straightforward and Mr Owen was very patient and explained things to me very clearly. When my hearing aids arrived he made sure that I was quite comfortable with them, helped me to practise removing and inserting them and ensured that I was able to change the batteries etc.
"I have been using Sam’s audiological services for the last 8 years. I’d struggled with my hearing for along time so I decided to get my ears tested. Sam was very professional and quickly identified the extent that my hearing had deteriorated & provided me with a solution that was truly life changing. I will be forever grateful"
"After thorough discussion of my hearing problems and examination of my ears, Sam explained that the treatment I had previously been receiving was potentially doing harm. A visit to the hospital ENT department confirmed this and a new treatment regime has now been set up. Very impressed with the service."
"I have been very pleased with the service I have received from Hummingbird Hearing Care, It is a great advantage to be able to contact the same person who fitted your hearing aids when something goes wrong. Having moved to Hampshire to stay with my daughter during the Corona crisis I realised that I had forgotten to bring the accessories with me, especially the wax filters. On contacting Hummingbird I was quickly supplied with replacements by post; I don’t think that would have happened with any of the big High St suppliers.!"
"I’d never had a hearing test before visiting Hummingbird Hearingcare. I was slightly apprehensive as to what would take place, but in fact found the whole experience most interesting. Mr. Owen explained all the procedures as he carried them out, showing me the results on his screen as we went along.
"So glad I now have an amazing audiologist, Sam is fantastic, very professional but very caring! I certainly won’t be going anywhere else!"
"I was very impressed by the service I received, when my insurance company put me in touch with you after I’d lost a hearing aid. The appointment for the necessary tests was made quickly, and everything happened exactly as promised. I’ll certainly come back to your company as and when I need new hearing aids or adjustments.”
"I am delighted with the unforeseen improvement in my hearing, but also with your unfailing and unstinting attention to my aural needs. Sam's explanations are a master-class in their own right, and the print-outs are as good as a visit to the Tate. May you and your business thrive! All good wishes."
"From the very first enquiry to the completion of treatment - and continued follow up, these lovely people made me feel so at ease. Ellie is delightful and explained everything thoroughly to me and Sam is the consummate professional. The costings were a pleasant surprise too! I highly recommend this company."
"It was a pleasure to deal with Hummingbird Hearingcare. My hearing aids were “made to measure" & are so comfortable to wear that you really do forget that you are wearing them. The service was prompt & Samuel was so pleasant & knowledgeable that the whole process was a joy."
"I am extremely happy with my experience and wouldn't hesitate to recommend you to any prospective clients. I found Sam to be fully understanding of my issue, which he resolved quickly and efficiently. His technical explanations were pitched at the right level and I am delighted with the outcome."
"Could not fault the knowledge and service that Sam and Ellie provided from start to finish. My options were very clearly explained and I felt no pressure whatsoever. I'm very happy with the outcome and would highly recommend using Hummingbird Hearing Care."
"Since seeing Sam, my fathers quality of life and hearing has been significantly improved and I cannot thank you enough. From the initial enquiry call with Ellie, through to Sam seeing my father at the Winsford Clinic (Taylors Opticians) everything was done professionally and most importantly putting my fathers needs first. I could not recommend this amazing local, family run business more!"
"Sam and the team were very friendly and immediately made me feel at ease on arrival. I was seen immediately and the consultation was very thorough with Sam explaining everything as he went along. My options were clearly explained and I was very happy with the outcome. I wouldn't hesitate to recommend Hummingbird Hearing Care to anyone. Thanks!"
"Very professional service. I arranged for Hummingbird to visit an elderly lady in a local care home to check her hearing and recommend hearing aids. The hearing aids she purchased have made a huge difference to her everyday communication. The personal service was outstanding and the cost was very competitive."
"From start to finish, I have been impressed with the professionalism and the level of care in Hummingbird Hearingcare's service. I booked both of my parents for a hearing test after suspecting a little hearing loss. Sam was fantastic; he was very kind and took the time to explain the whole process, what he was doing and why. What particularly impressed us was that there was no hard sell - the focus is entirely on the patient and their needs. So whilst both parents have some mild (and expected) hearing loss, Sam was happy for them not to have hearing aids and to continue to monitor them.
"Our family life has been transformed since a first "reluctant yet curious" visit to Hummingbird Hearingcare. There is now less shouting, better communication and the volume of the television is no longer an issue. From initial contact to aftercare, Sam and his team are incredibly caring, patient and professional. I cannot recommend them highly enough."
"Extremely thorough and professional service. Aftercare is excellent too. Highly recommended."
"Excellent professional and friendly service. I particularly appreciated the straightforward, uncomplicated non-pushy approach. Full marks to Mr Owen and his staff."
Stoped the wife shouting....
As we all know the male gender interprets things very differently - taking my hearing as an example. The TV was never loud, everyone mumbles and my hearing was perfect. No need to see anyone I'm young (ish) and the people around me need to speak up and stop whispering....
Well that is how it was before, and more out of proving my loving wife wrong I went to see Sam (of Hummingbird Hearing).
"Professional, caring and took time to talk me through my options. Highly recommend!"
"The team at Hummingbird put me at ease straight away - great people, great advice and great service."
"The audiologist at Hummingbird was so kind and so patient, and explained to me the options, to suit my type of hearing loss. I've had the aids for over a year now and still can contact him with any queries i may have. Amazing level of after care."
"Excellent service from Sam and the team, did two home visits to help me decide on the hearing aid and has been in touch making sure everything is ok since. Top class thanks."
"Fabulous service and quick response. Professional manner throughout."
"Super experience with this team. Expert advice and guidance and highly professional every step of the way."
"Fantastic clear and concise service. Thank you Mr Owen."
"Excellent service very professional. Thank you"
"Excellent service. Would thoroughly recommend!"
"My first hearing test, made me feel at ease and gave me a number of options for me to decide. Wouldn’t hesitate to go back."
"Professional friendly care, delighted with the test and my hearing wouldn't hesitate to recommend."
"Just wanted to say thank you to Sam for his help getting my mum her new hearing aids, he was brilliant and explained the procedure as he was going along so that my mum and myself understood everything. We have recommended him to several friends and relatives so hopefully they will arrange an appointment.
Thanks again for all your help; my mum is really pleased with her hearing aids and service she received."
"It is some six months since I purchased my new Oticon OPN S hearing aids from your company and I have to say that I have been very happy with the results. They are a vast improvement over the last generation from a different manufacturer, that were then classed as top of the range technology some 6 years ago. I am able to hear sharp sounds like the high pitch reverberations of the chimes on our grandfather clock that last several seconds after chiming and many other sounds such as birdsong, the garden water feature splashing, keys in locks and gravel underfoot.